Returns & Refunds
Dear customer, thanks for shopping with us.
If you’re not entirely satisfied with your order we’re here to help.
Shop with confidence (theartbytrees.com return policy)
If you’re not satisfied neither are we! If you are not happy with your purchase you can certainly return it to us and we will issue a full refund for the amount you paid for your item(s). You can return it to us within 60 days from the date you receive it.
Every tree artwork and all our products include a money-back guarantee. Buy with confidence.
You have 60 calendar days to return an item from the date you receive it.
The item should be in the same condition you received it. It’s not necessary for it to be in the same packaging.
Please send the invoice as well or simply forward the e-receipt back to us with your proof of purchase.
Once we receive your returned item we will notify you that we received it and start the refund process.
We will issue a refund to your credit card (or original method of payment) and you’ll receive the credit within a certain amount of days depending on your credit card issuer’s policies.
Please note we will not be responsible for the return or outgoing shipping costs unless the return is due to a defect in quality.
If you have any questions on how to return your item please contact customer service on 1-800-278-0387.
Thank you for shopping with us.